Blue Squad Store
15-day return guarantee
In addition to the statutory 7 days “cooling off” period, we offer you a 15-day returns guarantee under the conditions detailed below.
The 15-day returns guarantee allows you to cancel your order within the 15 day guarantee period starting from the day after the date of product download. In order to benefit from this additional guarantee, please follow the procedure described below.
How to return a product
You can return an item ordered on BlueSquad.com/usa within 15 clear days starting from the day after the date of product download. To return a product please, follow the below procedure:
Phone 1-800-325-0834 and then please select "Option 1". You should know the following information;
Customer information (last name, first name, address, email, phone number)
Order ID
Reason of return;
Proof that the downloaded software has been uninstalled from all the PCs of the user and will never be installed or used any more.
Refunds
If you have purchased your item by credit card, the refund is re-credited to the account associated with the credit card used for the order.
This guarantee is without prejudice of the exercise of the statutory right of returning products during the 7-day cooling off period. The conditions of exercise of this right are detailed in our Terms and Conditions of Sale.